Last updated: July 10, 2026
Because the products sold on Plunexa are digital goods delivered instantly by download, refunds are handled differently from physical products. We aim to be fair to customers while protecting our work from abuse.
When you are entitled to a refund
We will issue a full refund if:
- The item is broken or does not work as described. If the product has a defect that prevents it from working as stated in its description, and we cannot fix it within a reasonable time (normally 7 business days after you report it), you get your money back.
- The item is materially different from its description or preview. If key advertised features are missing or the demo misrepresents the product.
- The item has not been delivered. If you paid but cannot access your download due to a fault on our side that we cannot resolve.
- Duplicate purchase. If you accidentally purchased the same item twice with the same account.
When refunds are not provided
We do not issue refunds when:
- You changed your mind or no longer need the item
- You bought the item by mistake (other than duplicate purchases above)
- You lack the technical expertise or server environment to use the item (requirements are always listed on the product page)
- You claim the item is defective but cannot provide evidence or refuse to let our support team help
- The issue is caused by third-party software, modifications you made, or hosting limitations
- The refund request is made more than 14 days after purchase
How to request a refund
- Open a support ticket at plunexa.com/support or email support@plunexa.com with your order number
- Describe the issue in detail (error messages, screenshots, and your environment help us respond faster)
- Our team will respond within 2 business days. If a refund is approved, it will be returned to your original payment method within 5–10 business days depending on your payment provider.
Nothing in this policy limits any non-waivable statutory rights you may have under applicable consumer protection law.
